Customized Pens and Pencils Imprinted With Your Logo, Motto, Mascot or Personalized Promotional Advertising

• FREE GROUND SHIPPING + FREE CUSTOM IMPRINT

• Free Freight offer is good for writing instruments only displayed on this website to 1 delivery address in the U.S.A. or Canada only. Free ground freight does not include writing instruments in a gift set or combined with other products, less than catalog quantity orders, orders that require multiple drop shipments or special packaging. LP Marketing defines a writing instrument as a pen, pencil, crayon, marker, highlighter or other item intended for writing.

  Orders typically ship UPS Ground for U.S. customers and Purolator Ground for deliveries to Canada from our FOB points. LP Marketing reserves the right to change shipping carriers at our discretion. All orders requiring a specific carrier, special packaging or expedited terms such as Overnight, 2-day or 3-day will be billed at customer’s expense. Liability for goods passes to the customer upon delivery to carrier.

  Orders for all non-writing instruments will be shipped best way and billed at the customer’s expense unless otherwise noted. We cover duty and brokerage fees on all orders that are shipped via any of our standard methods into Canada. Please contact us for more details regarding shipment times and delivery options.

• Free custom printing must be the same artwork for the full quantity of each item style. Some items offer 1 color printing, while others may include full color imprint or laser engraving. Individual name personalization with a different name on each item is not available.
•   PRODUCTION
• Logos and graphics files should be submitted in vector format as .eps or .ai file extensions. Additional fees may apply for imprinting graphic images that must be converted to vector format. Typesetting is always free.
• Artwork proof approval is recommended prior to production on all new orders to insure accuracy of the print design.  
• Artwork changes or cancellation will incur a $75.00 fee once art is prepared for production.
• Order cannot be cancelled once imprint production or processing has begun.
• When artwork is submitted for reproduction by the customer, it is assumed that this artwork is authorized in full compliance with the laws governing copyrights and trademarks. By placing and approving an order, the buyer agrees not to hold Lewis Promotional Marketing responsible for any damages, costs and/or other expenses incurred under proprietary intellectual property laws as a consequence of requesting the reproduction of any logo(s), designs, graphics or text.
• OVERRUN / UNDERRUN
• Due to processing by high speed printing equipment, and to insure quality control, an overrun quantity of product may be produced and included with your order. Custom printed orders may include a product overrun quantity of up to 5% to 7%. The final settlement of your account will be billed for the exact amount of product shipped and any additional freight cost.
• RETURNS
• We guarantee our custom printed products to be free of manufacturing errors or product defects.
  
• Products that have been personalized or custom printed cannot be accepted for return, except in the case of a manufacturing error or product defect. An artwork proof of your custom imprint design will be emailed for your review and approval prior to production of your order. Please note that product colors, features and attributes can vary slightly within inventory production lots and in fulfillment of your order.
• All requests for exchanges or refund due to product defect or printing error must be made within 5 days of receipt of the product - - please contact us for a return authorization number. We may ask that you submit photographs of the error or defect for review prior to issuing the RA number. Any returned product must be in new unused condition and in its original packaging for an exchange for the same item, or refund.
  
• Shipping costs are not refundable and return shipping costs are the responsibility of the customer.

• Please review your personalization information before submitting your order. Check spelling, dates and names
  carefully on all proofs and order summary specifications. If you have questions or concerns about custom imprinting on any item, please call us at (800) 364-6144 or email us at info@lewispromotion.com before placing your order. We are not able to accept cancellations or changes to orders once they are placed, as they are immediately are submitted into production.

• LP Marketing reserves the right to cancel any order at its discretion should the order be deemed inappropriate for language, content or material.

• Non-imprinted blank merchandise returns must be requested within 10 days of delivery of the order, and are subject to a 25% restocking fee.

TERMS OF USE
Your privacy is important to us. This privacy policy covers all websites owned by LP Marketing, and is intended to give you confidence in the privacy and security of the personal information we obtain from you. By using our websites and submitting information to us by any method you agree to our Terms of Use.

COLLECTION OF PERSONAL DATA
When you register or submit a form from our websites, or provide us information through email or telephone communication you may be asked for personally identifiable information. By providing such information, you consent to our using it in the manner described in this policy. You may withdraw your consent of this agreement at any time by emailing us at webmaster@lewispromotion.com, and we will destroy your personal information within five days of receipt of your request.

USE OF PERSONAL INFORMATION
LP Marketing will not sell or rent information that you provide to any third party. We may use your information to contact you with announcements that you may find useful, such as news about our current specials or modifications to the Terms of Service. The personal information that you provide allows us to process your service requests and orders, provide you access to privileged areas of the Websites, and enables us to send you email newsletters and improve the products and services that we offer. If you no longer wish to receive such information, please send an e-mail to unsubscribe@lewispromotion.com to opt out of receiving any further information from us.

COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and may use cookies for user authentication, keeping track of your preferences, promotional campaigns, and tracking our audience size and traffic patterns. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
Third-party services such as social media providers may also create and access cookies, which will be subject to their own privacy policies. We accept no responsibility or liability for the use of such third parties cookies. If you do not wish cookies to be placed on your PC or handheld device, they can be disabled in your web browser. The option to do so is normally found in your browser's security settings section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.

SECURITY
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of secure technology systems that store customer account information and to protect data transmissions.This is not however a guarantee that such information or data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at info@lewispromotion.com.

POLICY CHANGES
Any changes to this policy will be posted on our websites. You are advised to check our Websites regularly to view our most recent privacy policy.